Seton Hall University introduces the Pirate Bot, an AI-powered chatbot designed to provide technology support to students, faculty, and staff. The chatbot utilizes machine learning to expand its knowledge base and offers assistance on topics such as software installation, Canvas assignments, and accessing Adobe Creative Cloud.
Introducing the AI-Powered Pirate Bot for Technology Support at Seton Hall University
( Credit to: Shu )
Seton Hall University is committed to providing top-notch technology support to its students, faculty, and staff. In line with this commitment, the Department of Information Technology is excited to introduce the new Pirate Bot, an AI-powered chatbot designed to answer common technology questions. This chatbot complements the existing chatbots for Advising, Admissions, Financial Aid, and Registration, further enhancing the comprehensive support services offered by the University.
The Pirate Bot utilizes machine learning to continually expand its knowledge base with each interaction. Thanks to the valuable feedback received from the Seton Hall community during the soft launch phase, the chatbot is now well-equipped to address inquiries related to the University's technology resources and services. For example, it can provide assistance on topics such as software installation or requests, submitting assignments on Canvas, and accessing the Adobe Creative Cloud. However, if you have specific issues with your Seton Hall account, the chatbot will connect you with a live IT agent who can assist you further.
John Fernandes, the director of PC Support Services, explains how the Technology Pirate Bot is revolutionizing digital interactions by offering timely and personalized support. Operating 24/7, the chatbot significantly improves user experiences by providing readily accessible information and support. In combination with the existing round-the-clock access to live IT agents, the AI-powered chatbot ensures that users receive the assistance they need when they need it.
To engage with the Technology Pirate Bot, simply click on the chat widget located in the lower right corner of any technology webpage. Please note that the chatbot is still in its learning phase, so your questions and interactions are essential in helping it improve its capabilities. If the Pirate Bot is unable to provide an answer, it will direct you to alternative support methods, including live chat with an IT agent, phone and email support, or the option to submit a support ticket.
Fernandes emphasizes that the Technology Pirate Bot aims to deliver prompt and effective IT support services, ultimately enhancing the user experience and engagement within the Seton Hall community.
